Refund policy

Tunsouk Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original unopened packaging with all labels intact. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tunhandcraftedolivewood@gmail.com or call us at (469) 369-5118. Please note that returns will need to be sent to our shipping facility at the following address:

Tunsouk 1309 Summit Avenue, Suite 1 Plano, TX 75074 United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at tunhandcraftedolivewood@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Exceptions / non-returnable items

For health, safety, and quality reasons, certain types of items cannot be returned. This includes our perishable food goods (such as our extra virgin olive oils and vinegars), as well as any custom-engraved or personalized olive wood products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return at our Plano facility, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at tunhandcraftedolivewood@gmail.com.