Shipping policy

Shipping Policy

Thank you for shopping with us! We are dedicated to delivering our hand-selected and crafted products safely and efficiently to your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: For any customized or engraved items, please allow an additional 2 to 4 business days for production before shipment.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: Delivers within 3–7 business days.

  • Expedited Shipping: Delivers within 1–3 business days.

  • Heavy/Fragile Items: For larger, heavier items (such as large boards, tables, or bulk orders), shipping rates are calculated based on weight and dimensions to ensure safe freight handling.

3. In-Store Pickup

If you are local, you can skip the shipping fees entirely with free in-store pickup!

  • Choose the In-Store Pickup option at checkout.

  • Your order will typically be ready for pickup within 24 hours.

  • We will send you an email or text notification when it's ready, along with instructions on where to go. Please bring your order confirmation email when you come to collect it.

4. Shipment Tracking & Insurance

  • Once your order has shipped, you will receive an email containing a tracking number so you can follow its journey.

  • Please allow 24 hours for the tracking information to update.

  • Every shipment is securely packed, and high-value orders include shipping insurance to protect your items against damage during transit.

5. Damages & Issues

We take great pride in packaging our items securely so they arrive in perfect condition.

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Please save all packaging materials and damaged goods, and take a couple of quick photos of the box and the item so we can file a claim and send you a replacement as quickly as possible.

6. International Shipping

We currently ship across the United States. For international shipping inquiries, please contact our customer service team directly for a custom shipping quote and estimated delivery timeline.