Tunsouk Purchase Cancellation Policy

At Tunsouk, we understand that plans can change. Because many of our items—like our handcrafted olivewood—are uniquely crafted or require careful preparation for shipping, we have established the following guidelines for canceling an order.

1. Standard In-Stock Orders

• Before Shipment: You can cancel any standard, in-stock order for a full refund at any time before it leaves our Plano facility or is packed for transit.

• After Shipment: Once an order has been handed over to the shipping carrier, it cannot be canceled. If you no longer want the item, please refer to our 30-Day Return Policy once it arrives.

2. Custom & Engraved Orders

• Window for Cancellation: Because custom work and personalized olivewood engravings are permanent, you must request a cancellation within 12 hours of placing your order.

• After 12 Hours: Once production, wood selection, or engraving has begun, we cannot accept cancellations or offer refunds on these custom pieces.

3. Local Pickup Orders

• Before Pickup: If you selected the local pickup option for our Plano, TX location, you can cancel your order at any time before you collect it for a full refund.

• Abandoned Pickups: Orders left uncollected for more than 30 days without prior communication may be canceled, and a restocking fee may apply.

4. How to Cancel Your Order

To request a cancellation, please contact us as soon as possible with your Order Number:

• Email: info@tunsouk.com

• Phone: +1 (972) 903-3220 (Speak directly with our team during regular business hours)

Refund Processing

Once a valid cancellation is approved, a full refund will be issued immediately to your original method of payment. Please note that it typically takes 3 to 10 business days for your bank or credit card company to process and post the refund to your account.