Cancellation policy

Purchase Cancellation Policy

At our store, we understand that plans can change. Because many of our items are uniquely crafted or require careful preparation for shipping, we have established the following guidelines for canceling an order.

1. Standard In-Stock Orders

• Before Shipment: You can cancel any standard, in-stock order for a full refund at any time before it leaves our facility or is packed for transit.

• After Shipment: Once an item has been handed over to the shipping carrier, the order cannot be canceled. If you no longer want the item, please refer to our 6-Day Return Policy once it arrives.

2. Custom & Engraved Orders

• Window for Cancellation: Because custom work and personalized engravings are permanent, you must request a cancellation within 12 hours of placing your order.

• After 12 Hours: Once production, wood selection, or engraving has begun, we cannot accept cancellations or offer refunds on these pieces.

3. In-Store Pickup Orders

• Before Pickup: If you selected the in-store pickup option, you can cancel your order at any time before you collect it for a full refund.

• Abandoned Pickups: Orders left uncollected for more than 30 days without prior communication may be canceled, and a restocking fee may apply.

4. How to Cancel Your Order

To request a cancellation, please contact us as soon as possible with your Order Number:

• Email: [Insert Email Address]

• In-Person/Phone: Speak directly with our store manager or team during regular business hours.

Refund Processing

Once a valid cancellation is approved, a full refund will be issued immediately to your original method of payment. Please note that it typically takes 3 to 5 business days for banks or credit card processors to reflect the credit on your account.